Dairy Queen
Reviews and Complaints
Food posining
User's recommendation: Not to eat there
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Verified Reviewer | Hot Springs, ArkansasRacial issues
I, an ambiguous biracial man was in the store on Grand avenue in hot springs AR(708 w Grand Ave 71913) (my order ID is :AACBJLMYACBG)
While ordering, I heard multiple racial remarks between the two white employees. one male (Dylan) and one female and as he(Dylan) handed my blizzard to me he made multiple remarks directly at me and at the employee that was behind the counter.
I am very disturbed by this as my child was standing right next to me and I had to explain the meaning of the nasty racial remarks that were said. Please feel free to call me anytime at 720850****
Or email me at paulgolden16@***.com
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tampa, FloridaPortions
User's recommendation: Get what you pay for
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Verified Reviewer | Albany, GeorgiaCustomer service
A few weeks ago I went to the dairy Queen in Albany Georgia on the app to order two tapes for my son's birthday. One was the Oreo lizard cake and the other was a regular ice cream cake everything went fine on the app order that I had placed a few hours earlier.
But when we got to the store to pick the kids up they said that the Oreo cake was not ready and they needed 3 days in advance before they could make it.
The problem is no one ever contacted me to let this me know this ahead of time they had an email they had my phone number but I got no information. He did receive our money back but I think at least someone should have called and let us know ahead of time so we could have made other arrangements.
- Great product
- Poor service
Preferred solution: Improving your service
User's recommendation: Be prepared for order not being completed and poor customer service.
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Verified Buyer | Queens, New YorkBlizzard mixing toping
User's recommendation: Please throughly mix the blizzard
Not satisfied with 2 items I ordered, complain and nothing done to fix the issue
- Location in my time
- Do not honor deals coupons or points
Preferred solution: Full refund
User's recommendation: Don't take no crap from the employees
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Verified Reviewer | Germantown, MarylandCherry Topping
Terrible cake
- No store level resolution for any issues
Preferred solution: Full refund
User's recommendation: Go to another Dairy Queen or go to grocery store bakery
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Verified Reviewer | Russellville, ArkansasDrive thru worker said *** YOU to me -had my wife and 11 yo child with me.
It was the STORE MANAGER NAMED JESSICA WHO SAID *** YOU TO ME!!!Wow! What a store!’and flipped me off while walking away..,
- Waste of money and foul language toward my family
Preferred solution: Fire this employee
User's recommendation: Avoid this store. store, fire this redneck trailer trash
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Verified Reviewer | Austin, TexasWrong Order received!
User's recommendation: I wouldn’t order from DQ. They get orders wrong a lot. This is the third time they got orders wrong!
Customer complaint
Preferred solution: Get her fired
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Verified Reviewer | Silvis, Illinois$200.00 LOSS
Dairy Queen has done ABSOLUTELY NOTHING! I even registered the complaint with the BBB who said this situation is outside the scope of what they do, and suggested a lawyer.
Suing them would just cost me more money - THEY GOT AWAY WITH ALL OF THIS !!! Shameless &...
Clerk snatched the cell phone from my hand to scan and and carelessly dropped it back onto my open palm which immediately slid off and dropped to the ground. Realizing what she had done then said "I'll get it", then leaned out the window hanging on by her feet, got it off the ground and then placed it back in my hand, and disappeared. Another clerk came to the window and handed me my order, which was completely wrong (hot dogs tough as rubber and missing items). Later I realized my PERFECT cell phone was COMPLETELY SHATTERED!!!
The next day I called the Silvis location and spoke with the manager, explained what had happened and told him to watch the drive up window video of the event. He confirmed that she snatched the cell phone without saying a word, dropped it back onto my open palm not giving me a chance to grab onto it, then hung out the window to retrieve it off the ground and disappeared, followed by another employee handing me my order. His RESOLUTION is to give me COUPONS and discipline the employee!!! My job requires I have a cell phone.
I had to go buy another cell phone which cost my $200.00! The video the store manager watched proved to him that she was 100% in the WRONG, AND CAUSED THE DESTRUCTION OF THE CELL PHONE! I contacted Dairy Queen headquarters and was told that each Dairy Queen is independantly owned and operated and it is the manager/owners responsibility to settle the problem.
Obviously this manager is as wrong as his employee was. SHE HAD NO RIGHT GRABBING MY CELL PHONE - NEVER TOLD ME SHE WAS GOING TO SNATCH IT FROM MY HAND - AND HE HAS NO INTENTION ON SETTLEING THIS ISSUE HONORABLEY!!!
Preferred solution: reimbursement of the cell phone cost of $200.00!
User's recommendation: DO NOT PATRANIZE THIS DAIRY QUEEN - THE MEAL COULD COST YOU YOUR CELL PHONE!
Resolved: Remove APARTAME from your products!
Not yet.
Preferred solution: Remove Aspartame from your foods. Dilly bars are delicious but i wont buy them if they contain aspartame.
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Verified ReviewerMissing paychecks
- Good hours
- Too much burden or responsibility
Preferred solution: Full refund
User's recommendation: Don't work for Nick(Nirav)/Tejal Patel. They will mess you over.
Why would I rate something that hasn’t been done??? 0 if so for asking so many questions & getting no answerss
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Even if you are telling the truth about the racial remarks I do not see why you feel like you are entitled to a full refund if you took the cake and ate it. I know their prices are high.
If you cannot afford their prices DO WITHOUT. The only way to get a refund is if you return the cake.