Anonymous
map-marker Toccoa, Georgia

Food posining

Went to the drive thru and ordered a combo meal tender loin biscuit with gravy, potatoes and a diet coke. Stopped here in the pass for food with no problems. With in thirty mins I was stopping to use the bathroom on a few times. Needless to say I did not make it to my College Homecoming. I called and talk to the Mgr Jennifer to report my problem. I suffered too long from eating there. I am a Vietnam Veteran Infantry who ate of cans in the Jungle and never got sick during my entire tour.DISSAPOINTED
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User's recommendation: Not to eat there

Paul G Aoa

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| map-marker Hot Springs, Arkansas

Racial issues

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Dairy Queen - Racial issues

I, an ambiguous biracial man was in the store on Grand avenue in hot springs AR(708 w Grand Ave 71913) (my order ID is :AACBJLMYACBG)

While ordering, I heard multiple racial remarks between the two white employees. one male (Dylan) and one female and as he(Dylan) handed my blizzard to me he made multiple remarks directly at me and at the employee that was behind the counter.

I am very disturbed by this as my child was standing right next to me and I had to explain the meaning of the nasty racial remarks that were said. Please feel free to call me anytime at 720850****

Or email me at paulgolden16@***.com

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Preferred solution: Full refund

1 comment
Ajjajajjajjaj

Even if you are telling the truth about the racial remarks I do not see why you feel like you are entitled to a full refund if you took the cake and ate it. I know their prices are high.

If you cannot afford their prices DO WITHOUT. The only way to get a refund is if you return the cake.

Veronica C Skk

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Verified Reviewer
| map-marker Tampa, Florida

Portions

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Dairy Queen - Portions
Dairy Queen - Portions - Image 2
Dairy Queen - Portions - Image 3
I ordered a large sunday that just really barely came above the bottim portion if the container. Every time i come the staff charges for a large but does not serve a large portion. I took pictures i would be happy to send you
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User's recommendation: Get what you pay for

Penny W Wpq

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Verified Reviewer
| map-marker Albany, Georgia

Customer service

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A few weeks ago I went to the dairy Queen in Albany Georgia on the app to order two tapes for my son's birthday. One was the Oreo lizard cake and the other was a regular ice cream cake everything went fine on the app order that I had placed a few hours earlier.

But when we got to the store to pick the kids up they said that the Oreo cake was not ready and they needed 3 days in advance before they could make it.

The problem is no one ever contacted me to let this me know this ahead of time they had an email they had my phone number but I got no information. He did receive our money back but I think at least someone should have called and let us know ahead of time so we could have made other arrangements.

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Pros:
  • Great product
Cons:
  • Poor service

Preferred solution: Improving your service

User's recommendation: Be prepared for order not being completed and poor customer service.

1 comment
Guest

I had almost the exact thing happen to me! Except I did order 3 days in advance n got confirmation.

Show up to pick it up n told that their cake truck doesn't come for another 2 days!

No cancelation email no call. Just screw me.

Anonymous

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Verified Buyer
| map-marker Queens, New York

Blizzard mixing toping

Dairy Queen - Blizzard mixing toping
I went to Cromwell, Dq by my house and I always get a large with extra toppings and paid $7.29 when I got home there were only toping in the top of the cup 2/3 of the cup was only vanilla icecream . The blizzard wasnt even mixed and I didnt get the extra toppings that I paid for . These are not cheap and Im really disappointed . One its over priced and then for it not to me mixed I did not want 2/3 of cups to be just icecream . This location needs to throughly mix there blizards
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User's recommendation: Please throughly mix the blizzard

Amanda P Ett
map-marker Battle Creek, Michigan

Not satisfied with 2 items I ordered, complain and nothing done to fix the issue

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Original review Sep 13, 2023
Anytime you order any blizzard and if they do not tip it upside down before they hand it to you that item is free. And when I had mentioned that because my blizzard (Royal strawberry cheesecake) was NOT tipped upside downwhen she handed it to me. she refused and said that it was not free because she could not tip 8t upside down because it had strawberry on top of it.b which they are supposed to be mixed in with the blizzard. Banana shake wanted a replacement. It had no flavor absolutly no flavor and was refused on that as well.
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Loss:
$11
Pros:
  • Location in my time
Cons:
  • Do not honor deals coupons or points

Preferred solution: Full refund

User's recommendation: Don't take no crap from the employees

Elaine p Ieq

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Verified Reviewer
| map-marker Germantown, Maryland

Cherry Topping

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Please tell me your bringing it back soon!! Nothing else will do! My only favorite since i was a kid is cherry. And Im 67 yrs old
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Tammi N Utz
map-marker Mentor, Ohio

Terrible cake

Dairy Queen - Terrible cake
Dairy Queen - Terrible cake - Image 2
GI ordered a cake for my granddaughter, with a rainbow and writing, the cake was horrible, the writing was misspelled and the borders were falling off and minimal detail, also the manager of the Dr was very dismissive with me, I have not received any calls or emails about any resolution, very disappointed and frustrated
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Loss:
$30
Cons:
  • No store level resolution for any issues

Preferred solution: Full refund

User's recommendation: Go to another Dairy Queen or go to grocery store bakery

1 comment
Ajjajajjajjaj

You had no issue eating the "terrible cake" so you should have no issue paying for it. The only way to get a refund for the "terrible cake" would be to return it.

Can't afford the cake do without. No need to lie to get a free cake.

Dennis A Gfw

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Verified Reviewer
| map-marker Russellville, Arkansas

Drive thru worker said *** YOU to me -had my wife and 11 yo child with me.

Updated by user Sep 21, 2023

It was the STORE MANAGER NAMED JESSICA WHO SAID *** YOU TO ME!!!Wow! What a store!’and flipped me off while walking away..,

Original review Sep 21, 2023
Fat white girl at drive through said *** YOU to me after I got my product, then slammed the window and flipped me off because we asked whats taking so long for three drinks. She said *** you! To me! at the window. In RUSSELLVILLE ARKANSAS 2:50 pm sept 21, 2023
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Cons:
  • Waste of money and foul language toward my family

Preferred solution: Fire this employee

User's recommendation: Avoid this store. store, fire this redneck trailer trash

Albertia Dhp

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Verified Reviewer
| map-marker Austin, Texas

Wrong Order received!

I want to be sure I didn’t charged for the wrong order. When I called Dairy Queen they said they didn’t have any drivers to bring the correct order. I want to be sure I didn’t get charged for either order.
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User's recommendation: I wouldn’t order from DQ. They get orders wrong a lot. This is the third time they got orders wrong!

Jesse D Pfi
map-marker Stockholm, Stockholm

Customer complaint

Was at pelham al location and this lady was crazy rude and also followed us out the store to cuss us out
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Preferred solution: Get her fired

Lois E Ivu

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Verified Reviewer
| map-marker Silvis, Illinois

$200.00 LOSS

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Updated by user Jul 19, 2023

Dairy Queen has done ABSOLUTELY NOTHING! I even registered the complaint with the BBB who said this situation is outside the scope of what they do, and suggested a lawyer.

Suing them would just cost me more money - THEY GOT AWAY WITH ALL OF THIS !!! Shameless &...

Original review Jun 19, 2023
Silvis, IL drive through cost me $200.00! Drove up to window and showed my G5 perfect cell phone for rewards.

Clerk snatched the cell phone from my hand to scan and and carelessly dropped it back onto my open palm which immediately slid off and dropped to the ground. Realizing what she had done then said "I'll get it", then leaned out the window hanging on by her feet, got it off the ground and then placed it back in my hand, and disappeared. Another clerk came to the window and handed me my order, which was completely wrong (hot dogs tough as rubber and missing items). Later I realized my PERFECT cell phone was COMPLETELY SHATTERED!!!

The next day I called the Silvis location and spoke with the manager, explained what had happened and told him to watch the drive up window video of the event. He confirmed that she snatched the cell phone without saying a word, dropped it back onto my open palm not giving me a chance to grab onto it, then hung out the window to retrieve it off the ground and disappeared, followed by another employee handing me my order. His RESOLUTION is to give me COUPONS and discipline the employee!!! My job requires I have a cell phone.

I had to go buy another cell phone which cost my $200.00! The video the store manager watched proved to him that she was 100% in the WRONG, AND CAUSED THE DESTRUCTION OF THE CELL PHONE! I contacted Dairy Queen headquarters and was told that each Dairy Queen is independantly owned and operated and it is the manager/owners responsibility to settle the problem.

Obviously this manager is as wrong as his employee was. SHE HAD NO RIGHT GRABBING MY CELL PHONE - NEVER TOLD ME SHE WAS GOING TO SNATCH IT FROM MY HAND - AND HE HAS NO INTENTION ON SETTLEING THIS ISSUE HONORABLEY!!!
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Loss:
$200

Preferred solution: reimbursement of the cell phone cost of $200.00!

User's recommendation: DO NOT PATRANIZE THIS DAIRY QUEEN - THE MEAL COULD COST YOU YOUR CELL PHONE!

1 comment
Ajjajajjajjaj

The phone was in your hands when it was dropped. YOU REPLACE IT.

Resolved
Lisa H Soq

Resolved: Remove APARTAME from your products!

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Updated by user Jul 01, 2023

Not yet.

Original review Jul 01, 2023
Remove Aspartame from your products. Its not safe. It can cause serious health problems. Its in your Dilly bars.
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Preferred solution: Remove Aspartame from your foods. Dilly bars are delicious but i wont buy them if they contain aspartame.

The Z Lwi

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Verified Reviewer

Missing paychecks

Still waiting to get my paychecks so I suppose I'll call back tomorrow. I'm deeply saddened to have my boss do this to me. I am what has kept store #15418 alive and still I'm treated like this. Please help me get my earned wages back.
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Loss:
$600
Pros:
  • Good hours
Cons:
  • Too much burden or responsibility

Preferred solution: Full refund

User's recommendation: Don't work for Nick(Nirav)/Tejal Patel. They will mess you over.

Roshan Iqd
map-marker Baton Rouge, Louisiana

Why would I rate something that hasn’t been done??? 0 if so for asking so many questions & getting no answerss

We were in line, waiting to be waited on and through the drive-through, three or four cars ahead of us drove off, so we drove ahead to the window. No one ever acknowledged us so we laughed after 10 minutes then I decided to try to call them thinking maybe they had a problem or was getting robbed baby then no one still answered so we called and they said oh Im sorry which I actually they did not say Im sorry they said oh were changing shifts but yet they lost for customers and now were pulling off and they did not care to even acknowledge one customer. Thank you.
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