My husband and I went through the drivethru at dq for a quick snack. He got French fries and I got a blizzard.
After we got our food we were driving down the road enjoying it...until my third *** when I bit into something hard. I spit into a napkin and found that there was an ear ring in my Ice cream! Needless to say I was irate. We immediately turned around and went back.
I went inside and demanded to speak to a manager. She came around the counter and SHUSHED me because she didn't want the customers in the dining area to hear. I told her what had happened and she offered me my money back and a free replacement. I said heck yeah I was gonna get my money back but keep your ice cream, like I would ever be able to eat anything from there again.
Afterwards my husband called the main headquarters to report it and we were told that they couldn't do anything unless they get two complaints about the exact same thing.
So basically another customer would have to nearly crack their tooth on an earring before they could do anything. After we hung up with them we called the Texas health dept and they did send someone to investigate.
Product or Service Mentioned: Dairy Queen French Fries.